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Key Responsibilities

  • Support customer deposition processes and hardware development (additional toolsets experience may also be utilized) (both new development and CIP – continuous improvement projects to evolve the hardware and/or processes)
  • Drive Field Introduction Plans (FIP) and Site Specific Implementations Plans (SSIP) to support successful Field Operations with New Products
  • Work responsibly with all resources and departments in a multifunctional and high paced atmosphere independent of supervision on highly complex problems
  • Drive SOP’s and protocol, able to guide co-workers on internal systems such as FSM/JAM, PCP, PDP, change request, NC, FA, CIP, and providing clear technical input in CCB
  • Manage complex cross-functional tasks and projects
  • Consistently provide fast, quality solutions to field and customer personnel and create new BKM’s through a documented procedure
  • Lead by example and teach others structured problem solving and root cause analysis
  • Explain highly technical and complex information to peers, management, and customers both in verbal or written mediums
  • Exercise good judgment within broadly defined practices and policies in selecting methods, techniques, tools and evaluation criteria for obtaining desired results
  • Develop Lessons Learned and project review documentation for all NPI projects and escalations, presenting the information to FSEs, peers and managers
  • Develop training packages for NPI and consolidate all NPI information by node into a Virtual Factory technology transfer/introduction package
  • Have a safety-first mentality and demonstrated safety leadership
  • Be willing to travel domestically and internationally as required, typically 20-30%


  • 5 years of experience in the semiconductor industry including deposition experience in any of the following areas: Epitaxy, thermal ALD, PEALD, PECVD, CVD, and/or Vertical Furnace. 5 years’ experience with specific toolsets is preferred, but not required.
  • Bachelor’s degree in a technical field (I.e. Mechanical, Electrical, or Chemical Engineering). A formal degree may be substituted with equivalent technical training.
  • Be a system expert for support of field problems, be willing to travel to customer site domestically and internationally for escalations/NPI rollout
  • Utilize logical troubleshooting methodologies to diagnose problems and communicate internally and with the customer
  • Strong ability to develop action plans for technical issues with customers and field personnel and present to the customer
  • Own and drive escalated equipment events to resolution following escalation protocols
  • Build customer confidence in products and services through direct contact and professional mannerisms in all situations
  • Strong positive attitude even when working in a challenging environment
  • Ability to work both as an independent contributor and in various team environments
  • Organize and drive meetings through strong organizational skills, communication skills, and leadership qualities
  • Ability to handle multiple tasks simultaneously
  • Very highly skilled in electrical and mechanical techniques and overall equipment system knowledge (HW / SW, Process)
  • Strong computer skills, working knowledge of MS Office Products, FSM, SharePoint, SAP, SPC, JMP
  • Strong knowledge of Semiconductor disciplines; such as vacuum techniques, robot controllers, PLCs, mechanical and pneumatic valves, thermal control systems, and statistical process control.
  • Excellent communication and interpersonal skills; speak and write in a clear, concise manner
  • Accurately convey issues to peers, management, or customers and able to influence others to achieve results
  • Strong presentation skills
  • Ability to establish relationships in a matrix organization, across regions and time zones, and engage the right people for support as needed
  • Accurate, timely reporting and demonstrated ability to meet commitments to customers and internal teams
  • Acts as a role model and mentor while assisting in the development of customer service skills with subordinates and peers

From the very start of the semiconductor industry to the present day, we’ve been technology leaders who have pioneered innovation and brought new processes into mainstream manufacturing. We are collaborating, creating, and delivering on our vision – a shared vision to drive innovation with new technologies and delivering excellence with dependable products. By doing this, we’ll create new possibilities for everyone to understand, create, and share more of what they enjoy bringing to this world.